How to Fix Surface Keyboard Not Working [2021] (Easy Guide)

Surface Keyboard Not Working: FIXED (Easy Guide)

The Surface Keyboard Not Working problem has been reported by many users of Microsoft Surface.
Surface Keyboard not working

It is not a very complicated issue. It can be easily fixed.
The problem with the surface keyboard, you can fix yourself. You need a little guidance.
So, read this post to Fix The Issue With The Surface Keyboard and get your surface working again.

Microsoft Surface is one of the best devices in the Microsoft product line.
It is my personal favorite. I have been using this device for the last one and a half years.
I like it very much. But there is a problem that is very common among users, sometimes the Microsoft surface keyboard is not working.
Sometimes the keyboard becomes nonresponsive.
When the Surface Keyboard is non-responsive then when you press any key, it does not react to the screen.
Either the trackpad or whole type cover may remain unresponsive.

In this post, we will try to fix all types of surface keyboards like type cover keyboard, surface book keyboard, Surface keyboard, Surface ergonomic keyboard & surface keyboard with fingerprint ID.

Before the start of troubleshooting steps, whatever surface device you are using download & install the latest windows & surface updates.
This simple update alone can fix the Surface Keyboard Not Working Problem.

In many cases, it is seen that by installing the latest updates, a problem is fixed automatically.
Perform the below-given steps to install them

  •     Go To The Start Menu
  •     Select the Settings Option
  •     Choose The ‘Update And Security’ Option
  •     Now select 'Check For Update’ under the Windows Update Category
  •     The System Will Automatically Detect Downloaded Updates And Install Them

Now we start troubleshooting steps for Surface Keyboard

If you are using type cover keyboard for any of the models Like Microsoft Surface Go, Surface RT, Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4, Surface Pro (5th Gen), or Surface Pro 6 and you are getting Surface Keyboard Not Working problem then you have to follow below troubleshooting steps.

👍 Steps To Fix Surface Keyboard Not Working Problem

Surface Keyboard Not Working can be easily fixed by the user in simple and easy steps.
 It should fix the issue. 
We suggest you to try them one by one in the order they are given here. 
In most of the case, the first option should fix the issue.


👉 Step 1. Reboot The Surface


Rebooting helps in solving complex issues on the surface. 


It kills any complications that may have occurred due to unavoidable circumstances. 


There can be some conflict issues with the device or any other matter. 


Rebooting the surface will give the device a fresh start. To restart the surface, do the following

  • Disconnect Your Keyboard From The Surface Pro
  • Now go to the Start Menu
  • Take The Mouse Over The Power Option
  • Now Click On The Restart Button.
  • Reconnect The Keyboard

Now your keyboard should work properly. If Surface Book Keyboard Not Working is still not fixed then you have to try the following.


👉 Step 2. Detach, Clean, And Reattach Your Surface Type Cover


Sometimes dirt and dust over the surface keyboard connectors can lead to the surface keyboard not working problem. 


A simple cleaning of the connector can resolve this problem. 


To clean connectors detach the type cover but before detaching & cleaning make sure that your surface is completely powered off & unplugged.


👉 Step 3. Check Ease Of Access Setting

Ease of access setting is meant for people with disabilities to help them but this feature can cause your surface keyboard not working issue


There are possibilities that you unknowingly activated some features of the ease of access setting which is causing problems to your surface keyboard. 


Try verifying if it has happened. To check this, follow the below steps

  • Search Ease Of Access In The Search Box On The Taskbar.
  • Typing Ease of access in the search box on the taskbar of Windows 10
  • Select The Ease Of Access Keyboard Settings
  • Under The Keyboard, Setting Makes Sure That The Sticky Key & Filter Key Both Are Off.


👉 Step 4. Perform Force Shutdown & Restart


Only a normal restart is not enough to solve a problem like a software conflict or corruption which may be the reason for some hardware to perform weird. 


We need to perform force shutdown & restart to give the device a completely fresh start. 


It can solve problems like the surface keyboard not working issue. 


To perform Force shutdown & restart follow the below steps as per your surface model.


For Surface Go, Surface Pro 6, Surface Pro (5th Gen)

  1. You Need To Press & Hold The Power Button For 10 Seconds. It Will Turn The Surface Off.
  2. Now Press The Power Button & Release it. It Will Turn Your Surface On Again.


If It Does Not Work, To Shut Down & Restart Your Surface Completely

You keep the power button pressed until the surface restarts & you see the windows logo. It will take approx. 20 seconds.

For Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4 Perform These Steps To Force Shutdown & Restart The Device

  1. You Need To Press & Hold The Power Button For 10 Seconds. It Will Turn The Surface Off.
  2. Now Press The Power Button & Release It Will Turn Your Surface On Again & You Will Be Able To See The Surface Logo.

If it does not work then perform two-button shutdown steps as below to ensure your surface turns off completely.

  • Press & Hold The Power Button For Approx. 30 Seconds & Then Release It.
  • After This Press Power & Volume Up Button At The Same Time And Keep It Pressed For 15 Seconds, Even After If You See The Surface Logo Keep It Pressed For 15 Seconds.
  • Wait For 10 Seconds After Releasing The Button.
  • Now Press The Power Button & Release it, It Will Turns Your Surface On Again.


For Surface 2, Surface 3 & Surface RT Follow The Below Steps To Force Shutdown & Restart The Device


  • You Need To Press & Hold The Power Button For 10 Seconds It Will Turn The Surface Off.
  • Now Press The Power Button & Release it, It Will Turns Your Surface On Again & You Will See The Surface Logo.


In most cases, it fixes the surface keyboard not working issue.


👉 Step 5. Update Or Reinstall Surface Type Cover Driver


Surface keyboard drivers may also be the reason for the Surface Keyboard Not Working


The driver may have become out of date. It is also possible that your driver has become corrupt. 


Fix this issue by reinstalling the surface-type cover driver. It is really simple to reinstall the driver for the type cover.

To update the keyword driver, you can use a specific tool called Driver Booster to update the most recent & compatible driver for your Surface keyboard along with other required drivers for your system without any hassle, in a single click. It will keep all system drivers updated always. 


To update the driver automatically.

  • Just Download The Driver Booster And Install It.
  • Now Run The Tool And Click On Scan To Find All Outdated, Missing, And Corrupted Drivers.
  • Now Select A Specific Driver Or All The Outdated Drivers And Update Them.


You can use a manual update also but you may find it confusing and you may not be able to update all the relevant drivers required for your system. To update the driver manually.

Follow The Manual Steps To Reinstall The Driver.


  • Search “Device Manager” In The Search Box On The Taskbar.
  • Select Device Manager.
  • Go To Keyboard & Expand It.
  • Right-Click On Surface Type Cover Filter Device.
  • Select Uninstall Then OK.
  • Restart Your Surface Now. It Will Automatically Download & Install The Updated Surface Type Cover Driver When You Connect Your Device To The Internet.


👉 Step 6. Check For Windows File Error

There are possibilities that system files or driver files may have been corrupted by Windows. 


This could be the reason for your surface keyboard not working problem


But you do not need to be worried this problem could be fixed. 


Windows itself provided a utility that will scan & verify the windows system files for errors. 


If it finds any error it will automatically try to fix it. There are a few steps you need to follow to check & repair windows file errors.


  • Search “Command Prompt” In The Search Box On The Taskbar.
  • Select “Run As Administrator” Even If You Are Logged in As Admin.
  • You May Get A Warning Prompt, Tap Ok.
  • In The Command Line Type SFC/Scannow And Tap Enter.
  • This Will Start The Process Of Scanning.


👉 Step 7. Reset The Surface And Fix Surface Keyboard Not Working Problem


If the above methods are unable to fix your issue then there might be a problem with windows corrupt files or bad configuration of the device. 


It can be easily fixed by resetting the surface device. 


Resetting the windows will remove all recently-installed app, software, drivers, a recent update that might be causing problems. 


Don’t worry it will not affect your files & folders. 


This method is known to fix problems of the Surface keyboard not working. 


Try resetting the surface pro by the following method.


  • Go To The Start Menu And Select the Settings Option.
  • Here Look For ‘Update And Security And Click On It.
  • Now Select The Recovery Option From The Pop-Up Menu That Appears And.
  • Click On ‘Get Started’ Under The Reset This PC Option.
  • Choose To Keep Your Files & Apps, So, That You're, All Personal File Will Be Intact.
  • Keep Following The Screen Instructions.
  • Now Start Your Surface & Check The Keyboard.


👉Step 8. Fix Surface Bluetooth Keyboard Not, Working

Troubleshoot Surface Keyboard, Surface Ergonomic Keyboard & Keyboard With Fingerprint ID

Let’s start if your surface keyboard is not working.


If the surface keyboard not pairing with your surface device, if Error message while pairing, if stopped working & if not responding when you type.

First thing you need to do that you need to pair it with your surface device. 


To pair the surface keyboard with your device Press & hold the pairing button for 5-7 seconds then release the button. 


You will see a light above the arrow key blink. 


The pairing button is on the left side of the kickstand on the Surface keyboard & the bottom of the keyboard next to the battery compartment on the Surface Ergonomic Keyboard. 


Now follow the below steps.


  • Click The Start Button On The Surface Device.
  • Start Menu Windows 10
  • Select Settings.
  • Windows 10 Settings
  • Click Device.
  • Selecting devices under the Windows settings menu in Windows 10
  • Under Bluetooth & Other Devices.
  • Bluetooth & other devices under the devices list in Windows 10
  • Select Add Bluetooth Or Other Devices (Make Sure Bluetooth Is Turned On On Your PC).
  • Add Bluetooth devices option under Bluetooth & other devices settings in Windows 10
  • Select Bluetooth & Find A Surface Keyboard Or Surface Ergonomic Keyboard In The List.
  • Add a device options list in Windows 10
  • You Need To Enter A Code And Tap Enter But You Will Not Be Able To See The Code You Type On The Screen.
  • Follow Further Instructions If Any Any, then Select Done.

To Pair, The Surface Keyboard With Fingerprint ID Follow The Below Steps

surface keyboard with Fingerprint ID

  • You, Will, Find A USB Cable In The Box, Connect It With Your Keyboard And Your Surface Or Device.
  • Turn On The Power Switch Of The Keyboard.
  • You, Will, Get A Popup Message In The Bottom Right Corner Of Your Surface Or Windows 10 Device.

  • Once You Tap On The Message, The Keyboard Driver Will Download & Install. Your Keyboard Will Automatically Be Paired With A Surface Or Windows 10 Device.


Hope your Surface Keyboard started working.

If It Is Still Not Working Follow These Steps

👍 A. Make Sure Your PC Is Compatible With Bluetooth 4.0

👍 B. Ensure That Your Surface Keyboard Has Power. To Confirm Press Caps Lock Or Num Lock & See Light Above The Key Turns On.

👍 C. Try Turning Airplane Mode On For Few Seconds & Then Turn It Off. You Will Find Airplane Mode On The Taskbar Select Action Center. If You Do Not See Airplane Mode In Action Center Click Expand. Pair Your Keyboard Again.

👍 D. If Any Other Bluetooth Devices Are Connected With Your Surface Or Pc PC, turn it off. Many Bluetooth Devices Connected At Once Can Cause A Problem.

👍 E. Remove Your Surface Keyboard From Your Pc & Pair It Again. To Remove The Bluetooth Device Follow The Below Steps

  • Click The Start Button On The Surface Device.
  • Windows Start Menu
  • Select Settings.
  • Windows Settings
  • Click Devices.
  • Devices option under Windows settings
  • Under Bluetooth & Other Devices.
  • Windows 10 Bluetooth & other devices option under settings
  • Select Surface Keyboard Or Surface Ergonomic Keyboard.
  • Selecting the surface keyboard that is not working
  • Click Remove The Device.
  • Remove surface keyboard not working from the device list
  • Click Yes To Confirm.
  • Confirm surface keyboard device removal from the device list in Windows 10

Close All Open Apps & Restart Surface Or Pc Once. Again, Pair Your Keyboard & Check It’s Working Or Not.

Now your surface keyboard should be working,

If it is still not working?

Now, need to test your keyboard because the problem may be with your surface keyboard itself. 


If possible then try to use this keyboard with any other device of your friend or relatives & see if the keyboard is working or not. 


If it is not working, it means there may be some hardware fault or some physical issue with the keyboard.

Word Of Advice To Avoid Future Problem


Keep your Surface & Surface keyboard updated. 


You need to keep your Surface & Surface keyboard updated because Microsoft releases a regular update so that the system runs smoothly & it updates drivers & other Microsoft programs. 


It makes your pc less vulnerable to malware & malicious programs.

Contact Microsoft Customer Service


Still, your surface keyboard has not been fixed, if there is some hardware fault or any other issue with your surface keyboard then you can contact Microsoft Surface Support. 


You can visit the Microsoft store as well. Microsoft surface device comes with a one-year limited hardware warranty and 90 days of technical support. 


Microsoft provides best-in-class customer service.



Hope this post helps you resolve your surface keyboard not working problem


We have covered all the possible solutions and most of the time it has worked for me as well as for others. 


Do let us know – did you able to fix your surface keyboard not working problem?